makeup4uonline

Shipping Policy

Shipping across Pakistan

We deliver original makeup and skincare to your door, all over Pakistan. Most orders arrive in 2–4 business days after we confirm them. Cash on delivery is Rs 250 for the whole order. Bank deposit ships free. No code needed.

This page is the practical version: when it leaves, what you pay, and what to do if the rider is at the gate and the box looks wrong.

How long delivery takes

  • Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, and Peshawar: 2–4 business days after we confirm the order.
  • Other cities and smaller towns: often the same, sometimes a day or two more.
  • Business days are Monday to Saturday. Sundays and public holidays are not counted.

We email you when the parcel is handed to the courier. If something is not in stock, or your area needs an extra day, we message you before it goes out. We do not mark an order dispatched and then go quiet.

If it has been more than 7 business days since that dispatch email and you still have no parcel, send us the order number. We will trace it with the courier the same day.

What shipping costs

  • One charge for the whole parcel, no matter how many products are inside and no matter the weight.
  • Cash on delivery: Rs 250. You pay the product total plus Rs 250 to the rider.
  • Bank deposit: delivery is free. Transfer the order amount, send us the receipt, and we ship it.
  • The Rs 250 is for the courier and the cash-collection service. It is not a tax, and it is not added again at the door if you already paid it online.

Cash on delivery

  • COD is available across Pakistan.
  • You pay the rider in cash when the parcel arrives. Leopard and TCS do not let you open the box before you pay. That is their rule, not a Makeup4u trick. Have the amount ready, check that the outer pack is sealed and addressed to you, then open it as soon as the rider leaves.
  • Please keep your phone on. The courier calls before delivery. If nobody answers, or the parcel is refused, it comes back to us. We can refuse the next cash-on-delivery order from that number. If you need a different day, tell us before we dispatch and we will hold it.
  • If you are under 18, order with a parent who will be home to receive it.

Bank deposit

  • Choose bank deposit at checkout. We send our Bank Alfalah account details on the order confirmation.
  • Transfer the exact order amount and WhatsApp, Insta DM or email the receipt with your order number. We match the payment, then pack the order. Unpaid bank-deposit orders are not shipped. If the payment does not show within 48 hours, we cancel the order so the stock goes back on the site.
  • Bank deposit is the free-delivery option. You do not need a promo code.

Who delivers, and how we pack

Orders go out with Leopard Courier or TCS, whichever is reliable for your city that day. The dispatch email includes the courier name and a tracking number when the courier has issued one.

Makeup and skincare leak if they are thrown in a thin flyer. We pack pumps, glass, and palettes so the seal and the box survive the ride. The brand carton stays inside a plain outer pack. You should see a sealed outer pack with your name on it. If the outer pack is torn open, or the tape is not ours, photograph it immediately and contact us the same day. Pay the rider if they will not leave the parcel otherwise, then message us before you do anything else with the product.

Open the order the day it arrives. Couriers will not wait while you swatch a lipstick.

If a product is broken, leaked, missing, or not what you ordered, message us the same day with:

  • your order number
  • a photo of the outer pack
  • a photo of the product and the batch code
  • a short note on what is wrong

WhatsApp +92 340 8771029 or email makeup4upk@gmail.com

What happens next is covered in our refund policy. A fault on our side is a replacement or a refund after we see the photos. Tell us the same day. A claim raised a week later is very hard to separate from damage after delivery.

When we cannot deliver

  • We ship inside Pakistan only. We do not ship to PO boxes.
  • We also cannot deliver if the phone number is wrong, the address is incomplete, or the area is one the courier has stopped covering. If that happens we contact you for a corrected address before the order leaves. If it has already left and comes back, we will ask you to confirm a new address. On a second attempt, the delivery charge applies again.
  • Weather, strikes, and courier backlogs happen. If your city is affected we will say so, rather than leave the tracking page stuck on “in transit.”

Questions before you order

Shade, stock, or “will this reach my town by Friday?” Message us before you pay.

Include your city and, if you already ordered, the order number. A person replies. If you write after midnight you will hear back the next morning.